Shipping Policy – Catchy
Introduction
Thank you for choosing Catchy. We are committed to delivering our natural care products efficiently and reliably. This policy outlines the delivery terms applicable to all orders placed on our website.
Delivery Options
Catchy offers several options to meet your needs:
Standard Delivery: Ships within 2–3 business days with expected delivery in 5–7 business days.
Express Delivery: For those who want to receive their order faster, ships within 1 business day with delivery in 2–3 business days.
International Delivery: We ship worldwide. Delivery times may vary depending on the destination. Customs duties or import taxes may apply.
Shipping Costs
– Casablanca : 20 MAD
– Outside Casablanca: 35 MAD
Shipping fees are clearly displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a link to track your package in real time.
Delivery Issues
In case of a lost, damaged, or delayed package, please contact us promptly at contact@catchy.ma. Our team will do its best to find a solution as quickly as possible.
Additional Information
– Processing Time: Orders are processed during business hours, Monday to Friday (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
– Address Accuracy: Please carefully verify your shipping information to avoid any delays or shipping errors.
Changes and Cancellations
For any order modifications or cancellations, please contact us promptly at contact@catchy.ma. We will do our best to accommodate your request, but once the order has been shipped, changes may be limited.
Contact Us
For any questions or concerns regarding your delivery, please contact our customer support at: contact@catchy.ma